I’m having similiar problems and it’s very annoying…
I don’t know why Envanto doesn’t care about this really big problem. Customers trying to get a theme, after this take support and absolutely for free.
Why just don’t show the customer statistics of it refunds on the dispute page? So if there are a lot of refunds then we can ask envanto to check this customer.
Members from Envato team said numerous times on this forum that if such situation happens (client leaves bad review just because he didn’t get refund or didn’t get support after support is expired), author should contact Envato and review will be removed. If client continues re-adding it, they will take a closer look at this client.
Exactly! Blackmailing and fraud is absolutely not tolerated and Envato has a zero tolerance policy for both authors and buyers. So do report anyone that attempts or blackmails you!
Too bad, such buyers understand that if they mention anything about the refund, their reviews will be removed. We’ve had cases where we’ve even refunded after 3 years of sale just to avoid a bad rating. I have created numerous tickets to Envato on allowing Authors the liberty to block users from purchasing their items but that call has always fallen to deaf ears.
Had one customer who threatened to discredit me and my works to Envato just because I denied the refund request as it had nothing to do with my project. It was an issue with her Macintosh. So in short, she kept the source code as well as got her money back cause I live off of CodeCanyon income, I did not want to risk loosing my account even though my project had no bugs or issue.
What can an Author do? how does Envato ensure that authors that work hard for their projects don’t get scammed like these?