Members from Envato team said numerous times on this forum that if such situation happens (client leaves bad review just because he didn’t get refund or didn’t get support after support is expired), author should contact Envato and review will be removed. If client continues re-adding it, they will take a closer look at this client.
Too bad, such buyers understand that if they mention anything about the refund, their reviews will be removed. We’ve had cases where we’ve even refunded after 3 years of sale just to avoid a bad rating. I have created numerous tickets to Envato on allowing Authors the liberty to block users from purchasing their items but that call has always fallen to deaf ears.
Had one customer who threatened to discredit me and my works to Envato just because I denied the refund request as it had nothing to do with my project. It was an issue with her Macintosh. So in short, she kept the source code as well as got her money back cause I live off of CodeCanyon income, I did not want to risk loosing my account even though my project had no bugs or issue.
What can an Author do? how does Envato ensure that authors that work hard for their projects don’t get scammed like these?