Dear Fellow Authors and Envato Team,
I hope you are doing well, After reviews became live we are facing a high rate of refunds and bad reviews/ratings, Buyer is purchasing items and then apply for a refund after downloading item and if we reject his/her refund request they post a negative review to get a refund. I have a couple of suggestions to make improvement in the system.
As per Envato support policy authors are not liable to provide support if customer support is expired but if we do not provide support to those customers they post a negative review, so review system should be connected to support’s validity and the only user with valid support should post a review.
buyer should not be able to post review or review should be removed if the buyer has no proof to contact the author for support.
After expiry of support buyer should not be eligible for a refund.
I would request to all authors to provide your suggestions as well.