How many times to refund any items?

Envato Customers Purchases and Subscriptions
1

I submitted request to refund but this process in progress very long time :relieved::relieved::relieved:. Please help me the item download is zero.

2

Hi @Deba2777,

if the author does not respond to the refund request within 7 days, you will be given an option to raise a dispute with Envato. This option should appear automatically as a link or button on the refund request details page after 7 days from the refund requested date.

Thanks

1 Like
3

All ready 8 days over. Sir.

4

You can raise a dispute with Envato (I wrote it in the above reply). Envato support team will investigate the refund request and will take steps as necessary.

Thanks

5

I raise a dispute with Envato, then how many times to make refund.

6

It’s difficult to say. It depends on the volume of the open tickets. but dispute can take some more time support team have to check in details. please keep patience. Thanks