Hello all. Yesterday I made a return request due to a problem with the theme. I never received an answer. Is there someone from the Enwato team in the chat to help?

Hi @TapiokaB,

if the author does not respond to the refund request within 7 days, you will be given an option to raise a dispute with Envato. This option should appear automatically as a link or button on the refund request details page after 7 days from the refund requested date.