I bought one item two times and I am waiting for the refund for some time now.
Please see this Help Center article on how to request a refund:
Perfect thank you. I did it already twice and that is why I post this topic! Thank you!
It’s the weekend so there maybe a slower response time, but no worries, they always get to tickets as fast as humanly possible!
Cheers and all the best!
Thank you very much! I still don’t have an answer… what should I do because this is not the first time it happens so I don’t want to lose €100,-
Check out the refund screen. If the author haven’t responded yet, you should be able to raise a dispute with Envato support.
Thank you very much. I did this and now will wait!