Raising a Refund Dispute

[Ngonyama]

I’m trying to raise a dispute for a refund request which has not been responded to by the authors within the 5 day period, but the link sent to me an purchase does not show me any where to raise this dispute? How do i do this?

[mgscoder]

Hi @Ngonyama,

You can request a refund here.

Here is all the information about refunds:
Envato Market Refund Rules

if the author does not respond to the refund request within 7 days, you will be given an option to raise a dispute with Envato. This option should appear automatically as a link or button on the refund request details page after 7 days from the refund requested date.

Thanks