Hello, I created a return request 1 month ago, the author is not responding.

Envato Customers Purchases and Subscriptions
1

Hello, I created a return request 1 month ago, the author is not responding.

2

Hi @resatg,

if the author does not respond to the refund request within 7 days, you will be given an option to raise a dispute with Envato. This option should appear automatically as a link or button on the refund request details page after 7 days from the refund requested date.

Thanks