I have submitted a refund application for a long time. Why haven't I received a response?

I have submitted a refund application for a long time. Why haven’t I received a response?

Hi @shejikuang,

if the author does not respond to the refund request within 7 days, you will be given an option to raise a dispute with Envato. This option should appear automatically as a link or button on the refund request details page after 7 days from the refund requested date.

Thanks

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