How many days is the refund request kept on hold?

Envato Authors Theme Authors
1

How many days can the payments for which we request a refund be kept pending?
The author does not answer on purpose and keeps the refund pending
tiring. How many days can he do this?

2

Hi,

if the author does not respond to the refund request within 7 days, you will be given an option to raise a dispute with Envato. This option should appear automatically as a link or button on the refund request details page after 7 days from the refund requested date.

Thanks

4

Make sure you’re eligible for a refund first:

In addition to that:

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