I am having an issue with the first ever theme I have ever purchased from Envato, as the Author does not include all the base templates they have stated in the download. When I attempt to install with the One Step Import tool they say to use you get the following messages…
I have six months support with my package and now have been waiting over a month and half for an answer. I am not sure if any of the Envato team uses the forums? That can chase this author as I am not the only one not getting any responses from reading the comments on the theme.
I was also wondering has anyone had any success claiming a refund from PayPal over something purchased on Envato? As this will have to be my next port of call if I do not received support in the next few months from the author, as I think 3 months of 6 months support package with no answer is a decent timescale before reporting it as mis-sold.
Thanks for any responses in advance