I purchased the porto plugin which is giving errors and i am also not able to update in wordpress .
how do I get help?
Is there a ‘support’ tab above the preview image on the item page?
no …i dont see it , can you please put the link?
if i try to update plugin i get error “Your purchase code is not valid or can’t reach the API server”
ok i found the support button and have opened a support ticket
Assigned to Aizaz Awan Id #32255
when can i get help?
Did you submit a request with the author or Envato?
Any issues like you have mentioned is one for the author.
On the item page there may be a tab like below (that’s just an example) - this will outline how to contact the author and roughly how long it takes for an answer (FYI authors do not tend to work on weekends).
yes i have opened a support ticket but so far no answer, i guess cause its weekend, will hopefully get an answer tomorrow