Help? Where do I go?

I am trying so hard to get support but can’t find any way to get a hold of any envato people. I purchased extended support for a WP theme, and have no received any email confirmations even though my PayPal shows a pending charge. Plus, the onscreen notification says its extended to May of 2017? I just want help from the theme owner (theme-fusion) to get my site back up and running. Please help.

Please open a Help ticket. They will be happy to help.


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Where is the link for that? I keep getting sent to Authors Help and there is nothing for technical support.

Here’s a direct link to the form for payment issues:

Scroll down until you see the “Submit your request” section.

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