help me,plz,envato staff :(

The developer has not responded to my question, my site can not be on the line, I hope envato staff can help me contact them, I made an e-mail, went to the help desk, did not respond.

Hey @maxxxxxx,

For these kinds of issues, the Help team are the best people to reach out to.

Please let us know if you’ve received a response, or if you’ll need our team to follow up on your behalf.

two weeks no one response,
the thme89 team help desk and email and comments
no reply,i think i need u help @matthewcoxy.
I need theme89 to fix these BUG,but, i need to know how can i fix it.

Hey @maxxxxxx

Can you send me your Envato help ticket number? I’ll follow up with them :slight_smile:

So that’s the theme in question.

Have you raised a ticket with the Envato Help team? And if so can you send me that ticket number?

yes,that’s a theme question.
Sorry, I don’t have a Envato Help ticket number, I did not report to Envato Help team,I thought this question reported to theme89, they will help me fix it, maybe they are too busy.