gone 15 - 17eur from my balance, after I updated TAX information, on decemeber.

Envato Authors Graphics Authors
1

I wonder, if I am only one was theft by graphicriver? At first they calculated payment for December, so in my account balance left 0eur , and was pending payment…And after week I earned 15-17~eur, so in the statement section i saw that earnings, also I saw that I need update my TAX information, and after update, my money disappeared.

So I am wonder if it’s bug? Or graphic river (envato) are designatedly
stealing money from user who rarely visiting “graphicriver” website.

I also checked all invoices and statistics, there was no information about any sales…

2

Not sure I entirely follow your story but either way there is NO way that envato are “stealing” from anyone, and you need to talk to support Envato Authors Help and Support

1 Like
3

hi make sure that u have written everything in the forms that u provided the irs with , this maybe the reason for your problem indeed …

4

I am sure about , my tax information dose not changed from 2018 form. Also please pay attention, that tax submition should not affect the sales statistics, it could affect just the earnings numbers.

5

Have you checked for refunds and reversals?

1 Like
6

normally they are written in the statement and i assume that he checked this before asking here unless he is really not familiar with his account settings …

7

For sure I checked, there is nothing. Also I checked the “Dashboard” “Fun Fact” section, and it says that the last sale was 2months ago.

8

I am sure its something simple, but just to reiterate and avoid speculation, only support will be able to clarify what’s happened. Envato Authors Help and Support

9

I dont think that they help, but I will try:)