FTP upload problem.

I’m unable to connect to the envato market server.
I have follow the guideline provided in the previous FTP topic.
Nothing works for me.
someone please help me.

Hi

please read carefully troubleshooting guide (if you haven’t already) and work through that to see if it helps.

Thanks

I have tired it still no luck.

Status: Resolving address of ftp.marketplace.envato.com
Status: Connecting to 52.205.47.111:21…
Status: Connection established, waiting for welcome message…
Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
Response: 220-You are user number 8 of 50 allowed.
Response: 220-Local time is now 07:38. Server port: 21.
Response: 220-This is a private system - No anonymous login
Response: 220-IPv6 connections are also welcome on this server.
Response: 220 You will be disconnected after 30 minutes of inactivity.
Command: AUTH TLS
Error: Could not connect to server
Status: Waiting to retry…
Status: Resolving address of ftp.marketplace.envato.com
Status: Connecting to 52.205.47.111:21…
Status: Connection established, waiting for welcome message…
Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
Response: 220-You are user number 6 of 50 allowed.
Response: 220-Local time is now 07:39. Server port: 21.
Response: 220-This is a private system - No anonymous login
Response: 220-IPv6 connections are also welcome on this server.
Response: 220 You will be disconnected after 30 minutes of inactivity.
Command: AUTH TLS

i got this message

are you trying to upload stock video? Please note: If you use the https://author.envato.com/upload (stock video/motion graphics) the Host will be ftp.author.envato.com

No i’m not trying for stock video.
i’m trying for after effects projects.

please check your ftp Site Manager, and ensure you’re using “Use explicit FTP over TLS if available” when connecting.

i did no luck

please check this if you get help there:

Otherwise hope @peoram Envato Team will help you.

Thanks

Yes with the vpn it work.
Why envato didn’t fix this.
i can’t afford vpn.

Hi

Please get in touch with envato Author Support and let them know. Support team will check this and assist you.

Thanks

Thank you so much.
Your assist was appreciating and helpful.
Because of @mgscoder i was able upload a file.
I hope @peoram will help me out with my future uploads.

1 Like

I have a similar problem for the last 3 days. I get this:

Error: Could not connect to server
Status: Waiting to retry…
Status: Resolving address of ftp.author.envato.com
Status: Connecting to 34.237.232.39:21…
Status: Connection attempt failed with “ECONNREFUSED - Connection refused by server”.
Error: Could not connect to server

I`ve tryed everething from the guide and send a support ticket allready, but did not get any asnwear yet. Is somebody else experiencing the same thing?

please check my first post at top in this thread and read carefully troubleshooting guide.
Only for stock video/motion graphics the Host will be ftp.author.envato.com otherwise ftp.marketplace.envato.com
If you still is issue then you can create a Personal Token here: https://build.envato.com/create-token/
Use this token as your password in FTP. It is a good idea to create a token specifically for FTP access.

Thanks for the reply by how I stated in my original post I allready did try everething in the troubleshooting guide. I was able to upload just fine in the beginning of the week, the problem started a couple of days ago and I did not change anything at my end. So I think will have to wait for the staff to answear the support ticket.

1 Like

I`ve just try to ping, got this:

Pinging ftp.author.envato.com [34.237.232.39] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 34.237.232.39:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

Another one with same problem here.
“ECONNREFUSED - Connection refused by server”
couple of days and nothing helps. bunch of items still waiting to be uploaded

1 Like

I also have FTP problem.
Server TimeOut error

I am dealing wit the same error, FTP client cannot connect in any way, I ve contacted support and waiting for the reply, but I am able to upload with web uploader, you can try this, at least until the ftp problem is resolved.