FTP upload error

Anyone having problems uploading via FTP?

'm using fileZilla and cannot connect to Envato server. Here’s what I get:

Status: Resolving address of ftp.marketplace.envato.com
Status: Connecting to…
Status: Connection established, waiting for welcome message…
Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
Response: 220-You are user number 9 of 50 allowed.
Response: 220-Local time is now 21:35. Server port: 21.
Response: 220-This is a private system - No anonymous login
Response: 220-IPv6 connections are also welcome on this server.
Response: 220 You will be disconnected after 30 minutes of inactivity.
Command: AUTH TLS
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server

Any help would be highly appreciate. Thanks!

Works for me. Was it working for you before? Can you give it another shot?

May you have a problem in your internet, I face a problem similar to this and when I change the internet operator, the problem solved.

The ftp program I used ( winSCP)
NOTE:- this program is free.


please read carefully troubleshooting guide (if you haven’t already) and work through that to see if it helps.


Thanks for all the replies, I tried the troubleshooting guide from envato and other sites. I came to conclusion that my internet provider is causing the problem. I encountered this issue after I changed my residence country. I already made a work around without using FTP. All good now for me. Thank you

1 Like

Solved my own problem through experimenting. The issue is with generating the token/password for ftp. According to the instruction from Envato with this link:

In the permission part, I’ll quote what it says:

"For example, creating a token for FTP access only requires “View and search Envato sites” and “View your Envato Account username” ".

I recommend to check all the boxes in permission and NOT only those two stated above and then generate the token and you’re good to go.

That’s it, you won’t receive any error when connecting to FTP. So for anybody who has the same issue as I do, try this. Maybe it will work for you. Cheers!