FTP - Access denied

Trying to connect to (ftp.author.envato.com) to upload motion graphics.
No connection is established through filezilla (530 Login authentication failed). Trying a different client (WinSCP) gives “access denied” message.
Connections to (ftp.marketplace.envato.com) are still possible!
Does anyone else have the same issue?

Yes, I have created a token and input correct credentials.

when you created the token, did you check the checkbox “apps may see my username” or something along those lines?

There was one checkbox you need to tick that isn’t ticked by default.

  • View and search Envato sites
  • View your Envato Account username

Yes, i have them ticked. I also tried creating another token but same issue.
These are the command lines from filezilla.

Status: Initializing TLS…
Status: Verifying certificate…
Status: TLS connection established.
Command: USER abdelrahman_el-masry
Response: 331 User abdelrahman_el-masry OK. Password required
Command: PASS ********************************
Response: 530 Login authentication failed
Error: Critical error: Could not connect to server

really grasping for straws here, but I see your username here is written with capital letters, while the login for the ftp is all lowercase…

If the problem persists it is best to contact support:


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Well spotted :wink:
That did the tricks.

Now i have to figure out how to solve the other new uploader issues:

  • dropbox being unable to link preview items.
  • direct uploading failing before 10mb each time (been 22 days).

Thanks for help.

Same error with my account.

ftp logins have been changed recently, take a look at this thread:

I created new API key and used both

A) http://ftp.marketplace.envato.com
B) ftp.author.envato.com

But not working .

Please help.

Not working…

Same problem with me !!!

Hey guys.

Please check and reply in this thread. @steve_lam will help out. The FTP has currently had an upgrade and that’s why this maybe happening.

I’ll lock this up. Please continue in the FTP Thread

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