Please remember that most authors are people, not companies. They eat, sleep and have a life. They can also face personal issues, which is going to be more than common during the current Coronavirus pandemic.
You should allow up to 7 days before complaining about “not receiving support”.
Also: using proper punctuation when you post in a forum will help people better understand your issue. I had to read your post three times in order to understand what you were asking.