What can a customer do except being patient when proper product service is not provided?
The product I have bought is from an “Exclusive author” and I have also bought extended 6 months support.
I don’t get proper feedback from the author and I receive no or very little information about the time frame to solve the issues. My problem is that I have built an entire website on that theme and can hardly imagine to move to another theme.
I have been waiting for several weeks now. How can the author be pushed to deliver the promised service?