Title of this topic is more like expectation than a question. So, let me start from the beginning. I am co-founder of Pixel Industry Ltd. from Croatia. My team and I are working here on Themeforest for the past 4 years. Till some time now, ThemeForest is main finance flow for our company. With recent changes that you, Envato brought we are unable to predict our finances and our business future. Besides that there is a lot more responsibility on us, which takes more time than before. Here is what I mean:
Mandatory support - we need it or there will be significant decrease in sales
We have our support member. For support, we get 30% of item price for six months. The amount we get is not even close to hourly rate for our team member. So the long story short, we loose here, quite a lot. But ok, that is not that big issue, let us move forward.
As Envato did not provide us a ticketing system or some kind of support forum, we had to make our own. We pay the hosting, maintenance of that forum, we develop plugins for checking if user has licence, if his support has expired, etc.
I personally like this new practice, but it takes us more time to plan our business and finance flow. Secondly, for HTML category we had to increase our item price to get the same amount which we had before this new policy. The main thing is, whole planning, research and s on is on us now, it is our responsibility. So more time on business and finance planning and less time on actual design and development.
Envato is shifting responsibility of refund to us. Ok, no problem. This means more time on handling buyers and refund requests. So one more responsibility less for Envato and one more for us.
We live in a country that did not signed agreement with US and we have to pay additionally 30% for US taxes from our earnings. Again Envato shifted this on us. One more responsibility is on us and we loose here yet another 30% (this is the case for our country).
Standard review time was like a week. Now it is 60 days. We only get an answer that you are thankful for our patience. We are not patient, we are a company with fixed expenses and we can not tell our employees that they will not get paid, because Envato can not handle something they should and we are thankful for that. We are a company and need faster review times. You maybe did not think you will become such a large community and have so much items to review, but sorry that is not our problem. We came here because of all the things you offered in your agreement, and one of it was review times. You changed the rules.
What has changed in this 4 years?
Not sure if I missed anything from whole range of changes that happened recently (because there is so much of them). When we came here, we were paying this platform 50% - 30% of our earnings for following benefits: handling taxes, pricing definition, fast review times, support features (never implemented), no mandatory support, handling refunds and of course exposure. Today the situation is quite different. Only thing that we now have is exposure, or do we? Exposure is a lot far from it was before, but I will not get into this as I could wrote three more pages.
So the question is: In which time can we expect Envato will reduce fees and to which percentage? Staff reply is appreciated.