I was trying to purchase an item, and payment was unsuccessful for some reason. I made multiple attempts, and then my account is locked. I created new accounts with different mails, but they also locked. I guess my ip address is blocked. Then I opened a ticket about this but I heard nothing from envato support in 3 days, this is an urgent problem that I need to fix. What should I do ?
Envato support is generally slow ( 5-7 working days ).
You could only get support from the team via ticket, there’s no one here to help you.