Support hasn’t replied to my ticket number #1281537 and connected #1299020 in almost 20 days.
Can anyone like @KingDog or @BenLeong help out maybe? Really have no sense to wait so long without any answer except non reliable answers on twitter that answer will be provided, day after day and nothing happened.
Hope this will not be unlisted like my two previous threads.
I sent ticket trough your links I think 15 days ago. I think that Dedicated Author Support responded to me around 15 days ago and never again.Why is that please?
I do not understand but I just want to know what can I do to get an answer finally? Resend ticket, open new, ask elite@envato…any other suggestion?
Thanks
PS
This was moderated post now approved, actually should be on top, like reply on @anon76595093 first post.
Just received a message that Customer Leadership Team is on my ticket and regular support, which are mostly great, are unable to advise status and time for resolve.
Ok, thank you. Same message was received 15 days ago and nothing still.
So what that means, who is Customer Leadership Team? Another branch of support for Envato Authors maybe. Can anyone clarify?
Thanks @pebas for your post. As per your discussion in your Elite ticket, I have escalated your original ticket and you will hear back from the leadership team shortly.
All was fine from your side always @Will4490, fast and prompt always. Also to clarify, my complain is not pointed on you Will, Megan or Mac etc. So maybe sounds like that because I got yesterday ‘half-instructions’ how I must write here in order to be listed, in true meaning how to pass censorship. Bad thing in my opinion is not censorship, actually bad thing is faith that you do good thing when you do censorship.
My honest complain, which was unlisted and removed twice yesterday, is more pointed on the“system” which allow taking money from us fast and almost without any explanation except statement notice about it. That means that you can see money take off only if you click to see statement or track sales very precise which is not possible at some level of sales.
So, actually there is no real notification and there is no notification about real reason which caused taking money from us. Now, we should just have faith that all is fine and shine. Hmm, is that ok? No, in my opinion. In our case we dig little deeper, demand clarification and found that is not quite simple.
We just ask for explanation and resolve.
Not sure why is all so slow now, some Customer Leadership Team appear, twitter ‘magic circle’…stuck…pff maybe never mind anymore.