I purchased a WP theme through Themeforest. It didn’t work, and wordpress wouldnt accept it.
After 12 hours of messing around, I decided to use a different solution, so applied for a refund.
After 2 weeks of no response whatsoever, I lodged a paypal dispute.
After another week and a half of no response, paypal stepped in and decided the dispute in my favour.
Immediately afterwards, Envato contacted me ‘coincidentally’ claiming that they were ready to process my refund request, but all i needed to do was cancel the paypal dispute. A further clarification email stated that:
- my account is locked because of the dispute and it is impossible to unlock it unless I withdraw the paypal request and cancel the dispute;
- I need to cancel the paypal dispute, and pay the purchase price for the refunded item AGAIN to envato, at which point they will unlock my account and consider the refund request.
Until and unless I do the above, My account will be permanently locked and unusable.
Am I taking crazy pills here? Is this remotely normal behaviour?
It looks to me like Envato is simply trying to avoid looking bad to third parties like paypal by forcing customers to cancel disputes.