I can’t believe that Envato is ignoring me and punishing me because of a mistake that I was not aware of.
I was a videohive author and envato locked my account, all my items and money a year ago while I traveled to a restricted country. I was in a restricted country for three months and I was not aware of envato restricted countries so I logged in my account from there.
It’s been around 1 year that my account is locked and they hold something around $3000 on my account. I opened lots of tickets to prove to them that I am not a citizen of that country and I just had a trip there for a while, but nobody on envato answers my tickets and they are all ignoring me. this was the last ticket number 1744626 that I sent but I didn’t receive a respond as always.
I opened this topic here to call someone on envato to take action and investigate this for me because nobody respond to my tickets.