Help - locked account

Hello, my account was blocked without any reason without breaking the rules! I contacted support but got no specific answer except that I was blocked and that’s it.
I’ve been envato customer for many years, I can’t just lose my account.
I feel treated unfairly. Everything is fine as long as you spend your money in the envato store. But when there’s a problem, I’m treated like garbage. I feel completely helpless.
Please help.

2 Likes

Please open a Support Ticket via Envato Help and Support. They will be happy to help. Thanks!

I second that.

The same here.
Help center responce:

Hi,

Regrettably, after further review, we’re using our discretion and will not be re-enabling your account.

Please note, your most recent order has been voided by our payment system, so no funds have been taken from your account.

Regards,

Sarah
Envato Help

I see that they do this for no reason! I m in the same situation.