Envato locked my purchased more than 200$+ account

We need to solve this, and that’s not a right thing locked my account.
I been purchased many art-work, and you can’t just locked it.
Otherwise, how can i purchased more in future. thank you.


Sorry to hear you’re having troubles with your account. Please open a Help ticket and let them know. Also you can see this detailed thread on what may be happening.


1 Like

okay thanks for the reply, and all the ticket process is in my mail right?
like there isn’t any cases review in website, at least that’s what i found so far : (

Envato support team will reply your ticket through email. please keep patience they will assist you. Thanks