Envato Elements - REFUND (ANNUAL)

’m having a problem with Envato. While buying a theme in themeforest I got a prompt from Envato to purchase Envato’s Unlimited subscription, giving me access to unlimited themes, etc. I purchased this subscription thinking I would get to download the wordpress theme I want now that I have an unlimited access subscription. Turns out this theme is not included in the themes I now have access to. I am now thoroughly frustrated as I need this specific theme for a project. If I buy this theme separately it defeats the purpose of having an unlimited subscription. So I’ve been reaching out to Envato from 20th of JUNE 2020 the date I purchased, trying to get a refund. DIDN’T heared from them since then. I need help resolving this matter urgently so I can purchase the new theme I need and get on with my project. I’m very disappointed with envato’s lack of urgency to return me. HELP!!! ! PAYMENT RECEIPT IS ATTACHED (upload://g6GlmJQuvIZFt0uEEGeSUg6VQUP.png)

Hi

Please contact Elements Support if you didn’t already. Elements Support Team is the right team to help you.

Thanks!

i have. they said it can take up to 10 days to reply. it’s been 10 days but no reply…

currently support team experiencing a high volume of enquiries and response time could be some delay. hope they will reply you as quickly they can. Thanks