Refund request

Good day,
I mistakenly purchased the envato elements subscription. I intended to buy a particular theme when it showed that if I sign up for envato elements I would get unlimited downloads… I figured the theme I was after would be included, yet it was not. Is there any way to request a refund? I have not used my subscription at all, literally purchased it minutes ago. I would like to use the money towards the theme instead.


Please open a Support Ticket via Envato Elements Help and Support. They will be happy to help. Thanks!

Thanks I have done so. Any idea how long they take to respond?

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Purchase tickets usually run through pretty quickly, but I’ll also mark it as urgent just incase.

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