I’m having a problem with Envato. While buying a theme I got a prompt from Envato to purchase Envato’s Unlimited subscription for $$198.00USD/y, giving me access to unlimited themes etc. I purchased this subscription thinking I would get to download the wordpress theme I want now that I have an unlimited access subscription. Turns out this theme is not included in the themes I now have access to. I am now thoroughly frustrated as I need this specific theme for a project. If I buy this theme separately it defeats the purpose of having an unlimited subscription. HELP!!!
I do not know how to claim your refund. I am currently feeling anxious. please help me.
No worries! Please open an Elements Help Ticket and describe the situation. They will be able to help you.
Thank you for your comment. I sent the request. Hope to be supported soon