Envato Authors help not responding


I have opened a ticket about 7 days ago… and i just received a message like … your ticket was assigned to the review team… and nothing more. No one reply to my support ticket.

Where are you envato support ???


I suffered this too recently, but they will answer you. Most likely they have a high number of support requests at this time. :slight_smile:


Thank you for your reply.

1 Like

How many days have you waited ?

Sometimes even around 10 days.

Thank you

1 Like

Have you heard back? I’m in the same boat, and I’m wondering if you’ve heard anything or if I should deactivate this broken plugin and just move on.

after i sent some 2 new tickets i hear some words, but not helped

1 Like

How long did it take?