I can’t believe that envato market have very poor quality to support. I raise a ticket in near 48 hours without any response or support. do you believe that…
They’ll reply for sure.
KindRegards,
Bedros
Yes, I believe it. 
They are a bit slow on responses but you will get one for sure. You can speed up from your side by tweeting them on their twitter @envato_help
In 3 weeks one may even forget the question itself