I have downloaded the theme Fortun but cannot activate WP Bakery. I get this message…
Unpacking the package…
Installing the plugin…
Destination folder already exists. /home/fg23hegm/myspace3d.eu/wp-content/plugins/js_composer/
Plugin installation failed.
TGMPA v2.6.1
Return to Required Plugins Installer
Any answers will be gratefully received. Hilay
Hi @hilarydawe1
Welcome to Envato Forum.
Please check your plugins through wp-admin or through cpanel is there already installed WP Bakery page builder plugin? If answer is yes then you have to deactivate the plugin then removed the plugin folder (js_composer) and then you can try to install again.
Note: before doing any update best practice is create a full backup first
Thanks
Thank you so much for your super quick reply. I have WP on another website I have so if I remove it in the cpanel i wont have it for my other site. Sorry, im not an expert on WP.
Very grateful for your help
Hilary
Hi
each website belongs to their own cpanel/file manager. So, I think you have 2 file location or 2 cpanel for your 2 website.
Another thing you can do you can make a .zip of the existing plugin and then remove and can try to install. But I really want to recommend you please take support from any wp expert to do it as you mentioned you are not fmiliar with wp.
Thanks