Hi
I just uploaded my first item recently and I got soft-reject cause I did not mention the audio jungle url in my item description,
Anyway
Now the question is
Should I just edit and put url of the music there in the “update description” part and use “save” button to reprocess the review or I should go to “update item” section and upload whole project, preview videos and etc. again and use resubmission button?
I think you need to do both.
Start with the “Update Description & Price” section – enter the new description and click save. This will save the changes, but I don’t expect it to trigger a resubmission.
Then you can go back to the “Update Items & Tags” section and click the update button to trigger a review. If you’ve changed any files since last time, be sure to upload them before clicking the update button, you won’t have this opportunity again until the review is completed.
But none of my files changed in this soft reject phase
So I should upload the same files again, right?
It saves your previous files, so you don’t need to reupload them again if they are the same… It would warn you if any files were missing.
If it won’t let you submit for review without uploading a file first, then it’s safe to reupload one of the files again (such as the “Main files”) to satisfy it.
So for example if I just upload cover image again to satisfy the form and click the submit button, it will not consider the empty inputs as “removed items” and my items that I uploaded Before are save and safe within the database, right?
Correct
Is there any time dead end or limitation for resubmission ?
Cause I am on trip right now and can’t access my pc for 3 days…
If there is, it’s pretty long. I just left an item in soft rejected state for 3 months while I was away LOL - it was fine when I got back
Hey @Envato @baileyherbert is the best