December Elements payment thread (note: Elements payments will be processed on Monday Dec 18)

Envato Authors Elements Authors
1

Hi all. I’m starting a centralised discussion for any December Elements payment comments, so these are more easily monitored by staff.

All Author payments for Market and Elements are now processed through our new payment system: some Elements Authors have been on this system since February, and the final batch of Market authors were added during November.

Elements payments are processed on the 16th of each month, or the first business day after this if that falls on a weekend. That means that the December Elements payment run will be processed on Monday, December 18th.

Some ground rules for this thread:

  • If your account has issues connected to compliance or ID verification checks, please open an Author Support ticket instead of posting here. That way you have a private channel for questions and information about your account, and you will be dealing directly with the team that can help you. Public speculation about the reasons for a blocked or returned payment is not helpful: nobody on the forums will have enough context about your location, payment method or bank.

  • If you are posting about the status of your payment (e.g. “got my email but no money received in my account” or “my payment has arrived!”), please include your country, and the payout method you have chosen. That’s useful information for everyone here.

  • If this is your first time receiving a monthly payout through the new system, include that in your post as well. First-time payments tend to take a little longer to process, due to compliance checks required by payment processors.

Also, if you need more information on how to set up an Elements payment method, refer to this Help Centre article for more detail:

3 Likes
3

Unfortunately, we have not yet received an email regarding the processing of the payment.

1 Like
4

What controls we got? I can’t figure. It’s 18 th and nothing yet, even any mail about payment.

2 Likes
5

Still didn’t receive any payment processing mail.

1 Like
6

No mail too

7

@BenLeong we need some clarification. Last month Elements earnings was transferred smoothly. This time no email, no info.

1 Like
8

No email, no payment too. We don’t worry about delay payment 1 or 2 or 3 days. But this is showing instability in your operating system. It’s really a big issue.

1 Like
9

Me too, Still didn’t receive any payment processing mail.
Does it only happen to Payoneer users or is there something else here?

3 Likes
10

“New payment system” sounds cool, but here is no money yet! :grin:

1 Like
11

No email yet it’s 19th

1 Like
12

did you get the mail ?

1 Like
13

No

14

This is verry annoying it’s 19th now… not even the email

15

same , no email yet

16

It’s almost noon on 19th here no email

1 Like
17

Anybody got the mail ?

18

I did yesterday stating that payment is being processed.

2 Likes
19

oh… I still didnt get … :frowning:

20

No email …