Hi all. Similar to last month, I’m starting a centralised discussion for any January Elements payment comments, so these are more easily monitored by staff.
All Author payments for Market and Elements are now processed through our new payment system: some Elements Authors have been on this system since February, and the final batch of Market authors were added during November.
Elements payments are processed on the 16th of each month, or the first business day after this if that falls on a weekend. As it’s the 16th today, we’re processing all the outbound Elements payments at the moment.
Some ground rules for this thread:
If your account has issues connected to compliance or ID verification checks, please open an Author Support ticket instead of posting here. That way you have a private channel for questions and information about your account, and you will be dealing directly with the team that can help you. Public speculation about the reasons for a blocked or returned payment is not helpful: nobody on the forums will have enough context about your location, payment method or bank.
If you are posting about the status of your payment (e.g. “I got my email but there’s no money in my account yet” or “My payment has arrived!”), please include your country, and the payout method you have chosen. That’s useful information for everyone here.
If this is your first time receiving a monthly payout through the new system, include that in your post as well. First-time payments tend to take a little longer to process, due to compliance checks required by payment processors.
Also, if you need more information on how to set up an Elements payment method, refer to this Help Centre article for more detail:
We’re not anticipating any major interruptions to Elements payments this month. There are still a few region-specific issues though:
Authors in Bangladesh who are being paid via Bank Transfer (local currency). Similar to previous months, the Central Bank is requiring a new Form C to be submitted before they will release funds to author bank accounts. Authors in Bangladesh who select different payment methods have not been reporting the same delays.
Authors who were previously based in Russia, and have compliance or ID verification issues in your new location. If you’re in this group, an Author Support ticket is the best way to get more information specific to your case.
Hello, I am the new owner of the TimCat account. I purchased this account and passed Envato verification. My Envato Elements payment account is still not updated. And the Envato Market payment account was deleted for no reason. It has not been blocked by your banking partner. Now when I enter the payment method page I receive the message “Must refer to existing recipient”. Support can’t tell me anything specific. Only messages that I need to wait for. I’ve been waiting for two months already. I asked to update my Elements account, but you also deleted my Market account.
@BenLeong Maybe you can tell me what this message is on my account?
