I am part of a team on here and we have thousands of sales on Envato and we’d rather not remove our services from this portal but its something we’re considering because moderators/staff are allowing strange behaviour on our items comments section.
We have a purchased user, that is complaining about a third party product that we do not own, he’s not complaining to the actual seller on Envato. The third-party product uses our public API. This user is complaining about the third party product he’s purchased.
We have told him numerous times in emails this and for the past month every two days he copies and pastes his comments because we keep reporting them. We keep reporting but nothing gets actioned. Is there something can be doing about him spamming etc?
Sorry to have to post in here but it’s becoming an escalation where we need to consider about removing our products and services off the platform. If it were up to me, I would ban the user from commenting on the items page. I just don’t understand why he doesn’t complain to the actual author. Very stange indeed.