CodeCanyon: No response from Authors and Envato Customer support help ticket

Envato Customers Web and Code
1

I tried from codecanyon for a day and found out that it have a lot of problems and missing file.so I did request a refund and opened an Envato Customer support help ticket.But now no respond.

2

Hi,

if the author does not respond to the refund request within 7 days, you will be given an option to raise a dispute with Envato. This option should appear automatically as a link or button on the refund request details page after 7 days from the refund requested date.

image
image784×786 65.8 KB

Thanks

3

Thank for reply.

4

How do I want to know what the state of refund processing is? Now Envato Customer Success Team from Mr/Ms.David and author are not response.Please help me.

Thank

5

Have you place a dispute of the refund request? If yes then it will take time to investigate the dispute by envato team.

How do refunds work?

6

Yes, I do place a dispute of the refund request.Envato Customer Success Team from Mr/Ms.David form email contacted but now no response form email.

7

please keep patience. It can take around 2 weeks to investigate the dispute.

8

How do I want to know what the state of refund processing is?

Refund request ID
(removed)

9

Please open an Envato Customer support Help ticket and let them know. Envato Customer support team will be happy to assist you.