I’ve had a lot of themes and this theme is possibly one of the best on the market, but they are really let down by support. I would be happy to pay extra or even a monthly fee to get support with the theme it is so critical to our work, but they dont offer and so far I’ve had one answer, completely non related to myquestion so far. They operate a ticket based support which only allows one ticket at a time and it takes days to get an answer, short and unrelated.
Have any of the developers out there thought about setting up 3rd party support for themes, there must be a market in that? Or customising this particular theme given it has 3000+ users?