What is the point of offering 6 months worth of support or even to pay for an extension, when simple questions are NEVER answered?
I submitted several tickets…NOT ONE HAS BEEN ANSWERED YET…
if you purchase this item you will received 6 month any kind of support about that product.
without installation & customization.
If you purchase extend support then you will received that support 12 Month.
Here is themeforest item support policy:
what is item support
Extending Support:
Hope this article are helpful for you.
Still have any question open a Envato Help
https://help.market.envato.com/hc/en-us/requests/new?ticket_form_id=170903
They would like to assist you
Thanks