1)Very poor customer support.
2) Ticket is not generating.
3) on whatsapp there is no response.
feeling helpless and cheated.
are above are abusive?
1)Very poor customer support.
2) Ticket is not generating.
3) on whatsapp there is no response.
feeling helpless and cheated.
are above are abusive?
i have purchaged the Foodbakery theme from chimpstudio.
they are not providing support and asking me to do good rating.
on whatsapp chat they told me, without good rating chimpstudio will not provide support.
can anyone help me?
Main issues:
Obviously the author cannot ask for 5 star rating but to be fair - based in item comments there is clearly some confusion about the boundaries and expectation of support and how to use the theme.
@Chimpstudio is a v reputable and experienced author and that item has a very high rating. The author has replied to comments very quickly and several times over.
Given that the last messages were 2-3 days ago then that would have been a weekend which the authors lists as not being a business period when support is necessarily active.
Unfortunately if there are features like certain page builder support or several of the above list which are not advertised as included or in the demo then it’s perfectly reasonable for the author to offer to customise it as they would not fall into support regardless of it being best practice or part of your individual requirements.
Given their response so far I would imagine that someone will come back to you today, or at least asap. Otherwise you can always raise a ticket with envato Envato Market Help and Support