Charged for Annual Plan Instead of Monthly – Refund Denied Even After 1 Download

[somethingofjoy1022]

Hi Envato team and community,

I submitted a refund request today, and within just a few hours I received an email stating that my support ticket (#3894269) was closed due to “no response within 48 hours.”

This is completely inaccurate and unacceptable. I submitted the request in good faith and expected proper support—not an automated system that closes tickets immediately without any review.

I believe this is part of a larger issue, as I’ve seen other users facing the same problem. It appears tickets are being auto-closed unfairly, possibly to avoid handling legitimate refund requests.

I have already contacted the Korean Consumer Agency, and I’m preparing to escalate this issue to the ACCC (Australian Consumer and Competition Commission) due to potential violations of Australian Consumer Law.

Please reopen my ticket and assign a real person to respond to my inquiry.
Also, I believe the community should be aware of how refund requests are being handled here.

Sincerely,
Jeon Ji Won

(Ticket #3897105)

[ki-themes]

You need to contact support again, there’s noone here to help but bear in my mind support is slow but maybe @KingDog may provide some more information/help

[KingDog]

Hello,

Unfortunately we can’t provide account support here on the forums, but we try and make the difference between Monthly and an Annual subscription as clear as we can before you purchase:

Thanks!