REFUND: Wanted Monthly subscription, charged for annual.

Envato Customers Elements Customers
#1

I saw Envato Elements describe monthly service fee as 14.50 Euros per month on the Pricing page
( https://elements.envato.com/pricing ). You may check the page.

However, I was automatically charged for an annual subsription which costs 208.8 Euros.
My intent was to get a monthly subscription but the I have been charged the whole year’s amount without even asking for confirmation.

I wish to cancel the transaction since it wasn’t transparent.

I will think of getting a monthly membership if the amount is refunded (with hopes of getting correctly charged of course).

#2

The fact that you will be charged for the whole year was mentioned on the subscribe page.

Screenshot 2020-09-10 at 15.45.38
Screenshot 2020-09-10 at 15.45.381518×823 74 KB

However, you can get in touch with the Envato Help by submitting a support ticket and ask them for refund:

Make sure to not download anything in the meanwhile.