Can't upload new files

Good morning,
I just registered as Autor but I can’t upload any files from my Videohive dashboard.
I can upload them by FTP but I can’t find that files on my dashboard.

I tried chrome, edge and firefox.


take a look on this article for file uploading at videohive

Still have any question open a Envato Help Ticket

I had already read those.

The problem is that when I try to upload a stock footage (with other types of files it works) I get this error:

Then Try Here:
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