I’m quite frustrated trying to figure out how to get the footer to show in the Photography with the Flow gallery template. To Submit a Ticket as I can’t find documentation to help and I’m not figuring it out, I’m trying to submit a ticket for the paid for support however when I click on Verify Purchase with Envato and then click approval the system cycles back to choose a topic for support which I do and then am asked to verify purchase again.
Please help. I’ve already paid for support but can’t get any.
Thank you for your help with this
Kerri-Jo
Hello! 
Have you tried contacting the author of that item? Is that where you’re having the trouble with verifying your purchase? Or is it when you try and open a ticket with the Envato Help Team?
I’m not sure if this is the item you’re talking about, but it looks like you can contact the author directly - https://codecanyon.net/item/flow-gallery-html5-multimedia-gallery/10741414/support