Cannot confirm my theme support purchase to submit a ticket?

Envato Customers Purchases and Subscriptions
1

I purchased support. It is current, however, when I go to good layers to submit a ticket, I am asked to confirm my support purchase. The code for the purchase of the theme itself does not work. I have no code for the support I purchased. I tried the option to confirm via Envato. That does not work. It just brings me back to the same ‘submit a ticket’ start page all over again.

How do I confirm my support purchase so I can submit a ticket?

2

Hi @LeslieDTG,

Please go to @GoodLayers profile page and there you will get a contact form to contact them. Also you can post a comment in the Comments page of your purchased item.

Thanks

3

Thanks. I emailed them, so hopefully someone can finally help.