Hello, I can’t access my account. It keeps asking me for a verification code, but the code never arrives in my email (or spam folder). I read the post on this issue; it was no help. I’ve tried creating support tickets by using the submission link and form. But I never get an acknowledgment that a ticket has been created. I read one post on this forum that says I should receive an email acknowledgment with a ticket number. The issue is so bad that I couldn’t even log in to this forum because that too required verification code. So I had to create a new account with my Gmail address just to log in to here and post this message.
The user id for my account that I can’t access is whopwood. I’ve been a customer for many years and have many, many puchased Worpress plugins associated with my account. I have never before had a problem logging in. This is a critical issue because I urgently need to access the download and license key for a plugin that I purchased on 7-31. I hope someone here can help me.