I am not able to access my Envato Elements account. I signed up using my student email ID, and that email ID expired/doesn’t exist anymore! So, I am not able to log into my Envato elements account! I am a freelancer and I have several pending projects to be completed and I am unable to access my account, and I have no idea how I can contact the customer support! I have submitted my help tickets request multiple times in the help center but with no response!! Please help.
That’s the only way, if they would be providing some help, they would but it may be slow.
As you’re not student, you may not be able to use the “student” account and you may need to create a new account
Yes I am willing to create a new account. And that is precisely why I wanted to log in and cancel my subscription, so that I can create a new one. Its been a few days now, I have haven’t had any response.
Support is a little bit slow, may take 4-6 working days.
It has been over a week and not a single response from the Envato customer support!! This is bizzare.
3 weeks now and no reply yet. By far the worst customer service.
Create a new ticket
I have submitted multiple tickets in the last three weeks. Yet no response.
I don’t see any tickets under your vishal2588 user name. Did you submit the tickets under a different account? Thanks!
Thanks for the response! All tickets were submitted with email ID that was used to create the Envato account, since that’s what the ticket asked me to submit. However, in each of those tickets I have included my personal email ID for further contact.
The email ID that was used for tickets:
(email removed)
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Thanks! It looks like the Help Team has responded on Jun 11. Did you not receive the email? Would it be in your spam folder?
No, I did not receive any email from the Help Team, I checked my spam folder too.
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Hi, is there an update?
Are you able to reply to the support ticket and let them know you’re not receiving their response emails?
Where do I reply to a support ticket? Do you mean create a new ticket?
Did you get an email reply when you opened the ticket? If you did you’ll be able to reply to that email. If you didn’t then it looks like the support emails are not coming through to you. In that case you may want to open a new ticket with a different email and let them know you’re not getting any email replies.
I have created a new ticket just now, and have also mentioned my personal email ID, where they can respond. Thanks.
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Awesome thanks!