I Can't login to my envato account with my purchases 😠

I have an account under the username concretepicasso100 and I have purchase history in this account. I have been trying for almost 2 weeks to login to this account and I cannot. I have sent a renew password request and I have still yet to receive an email. Emi check spam folder and no email. What is going on? It sucks that something this simple can take ages to get a response in this instant age of technology. This hinders workflow. Please help I am going on week two no response. All I need is a password reset to (removed)


Sorry to hear you’re having troubles with your account. Please open a Help ticket and let them know. Also you can see this detailed thread on what may be happening.