Cannot lo into CodeCanyon account, just refrshes page is all that happens

Envato Customers Purchases and Subscriptions
1

I try to log into my CodeCanyon account.
I use my username and password correctly.

The page refreshes and just goes to Log In again.

Any ideas?

2

You may want to try logging in at the account page here - https://account.envato.com/

It seems whenever I have login issues this page will get them sorted.

Thanks!

1 Like
3

I went and it shows I am logged in, howevere, when I go to CodeCanyon the page shows me as NOT logged in and it just keeps refreshing when I try to log in.

4

That sounds like what was happening to me. Try clicking on the CodeCanyon link on https://account.envato.com/ and see what happens. For some reason that worked for me yesterday.

1 Like
5

It says I am locked out of my account… which is kind of funny, I have purchased 1 item from Envato and this is my 3rd login ever…

So now I have to wait for them to unlock my account because… welp, according to their email, that could take up to 7 days…

This is horrible, aren’t businesses supposed to cater to customers?

Since when do customers have to cater to businesses?

6

Yikes! Can you send me your ticket number and I’ll see if I can speed up the response.

7

1818482

1 Like
8

Your ticket is marked Urgent so that hopefully will get it answered quicker.

3 Likes
9

I just don’t understand the “secrecy” of locking customer accounts.

Thank you for the help, this is like being told a gas station will call you when it feels like letting you buy gas from them.

You should show this to the owner of the company…

1 Like
10

Still have a locked account. I even emailed the programmer of the script I want to buy and, this is no joke, his reply was in exact words

“Yea, they’re idiots”.

So I am STILL locked out of my account because some kid somewhere doesn’t feel like putting a game down and doing his job. At what point do you people think that a customer deserves attention?

11

I sent the money for the script in PayPal via personal email between the seller and myself.

The coder accepted payment.

I now have my script and Envato has no pennies from the sale.

Sorry Envato, better luck ripping off other customers instead.