Dear Envato, I raised dispute for refund of one item that I had recently bought which was useless and not working code, but now I got locked, I lost all my prebought downloads and keys. Please unlock my account asap.
Hello!
Sorry to hear you’re having troubles with your account. Please Get in touch with Envato Market Support ASAP via this link
In the ‘Tell us more’ dropdown select:
‘My account is locked’
Also you should check this help articles:
Thanks
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My account is still locked and I have more than 10 items bought with license keys, but I lost all the access, resolve the issue asap.
Why Codecanyon Support is not Replying after Locking My Account? It’s been a week they are not responding and I lost all the products that bought with keys? How to transfer my purchased products/software with license keys into next account? Is there is any way to either unlock this account or transfer purchased items into next account?
There might be many reasons why Envato has locked your account, and one of those potential reasons is fraudulent activity on the account.
You need to contact Envato Support who are the only ones who can help you with this:
Hi aarjanmalla,
Sorry to hear you’re having troubles with your account. Please open a Support Ticket via Envato Help and Support. They will be happy to help.
Thanks!
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